After 36 years in automotive retail, you develop memorable stories. Here you will find articles about things that have actually happened. The idea is that by sharing these stories, you can have an idea of what can and does happen and what can be done to avoid unpleasant situations. Things happen very fast while driving your vehicle or trying to maintain it. Service professionals should be helping, not adding unnecessary stress. I believe you will find that every story has a very common element which is crucial for a better outcome. Good old-fashioned Communication.
I encourage you to comment and leave feedback. Situations you have encountered or have ongoing currently are very welcomed. I would also enjoy the opportunity to leave feedback or offer guidance.